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8 Common Mistakes Wedding Venues Make on Their Websites

by Emma Hla
Image by Lee Daniels Photography
For most couples, planning a wedding is one of life’s most memorable and meaningful journeys. With so many decisions to make, the choice of venue often becomes the anchor for everything else. And in today’s digital-first world, your website is where couples form their first impressions of your space.

The challenge? Too many venues unintentionally lose potential clients because their websites don’t accurately reflect the quality of experience they actually provide. The good news is that by addressing a few common pitfalls, you can transform your website into a powerful tool that not only attracts but also converts couples to the next stage of enquiry.

Visuals that Undersell the Venue

Imagery is more than decoration—it’s the lens through which couples begin to imagine their day. When a site relies on low-quality, outdated, or poorly lit photos, it risks disconnecting couples before they’ve even read a word of text.

How to strengthen this:

  • Commission professional photography and videography that capture the true character of your venue.
  • Showcase a range of spaces and setups—ceremonies, receptions, outdoor areas, and detail shots.
  • Consider offering virtual tours or 360° views to create a more immersive experience.

Strong visuals don’t just illustrate your venue; they spark an emotional connection.

Not Enough Information

Couples are making big decisions quickly. If key details—such as capacity, amenities, packages, and pricing—aren’t easily available, the frustration may prompt them to move on.

How to strengthen this:

  • Create a clearly labelled section of your website dedicated to essential information.
  • Provide downloadable brochures and packages that outline inclusions.
  • Make your contact details visible on every page for easy follow-up.

Clarity builds confidence and reassures couples that you value transparency.

Missing Testimonials and Reviews

Couples want reassurance that your venue delivers what it promises. Testimonials and reviews provide that social proof, yet many venues underuse them.

How to strengthen this:

  • Feature authentic testimonials from past couples, ideally with names and images.
  • Incorporate multimedia, such as short video clips, for added impact.
  • Link directly to external platforms like Google or wedding directories to showcase independent feedback.

Hearing directly from happy couples validates the experience you offer.

Limited Inclusivity

A wedding venue should feel like home to every couple. Language and imagery that aren’t intentionally inclusive can unintentionally alienate those who are simply looking to be celebrated for who they are.

How to strengthen this:

  • Review your website copy and ensure gender-neutral, inclusive language is used.
  • Curate a diverse portfolio of imagery that reflects the range of couples you serve.
  • Work with suppliers who share the same commitment to inclusivity, ensuring consistency across the wider planning journey.

Inclusivity is not a trend—it’s a reflection of respect and hospitality.

Weak Mobile Experience

Most couples research venues on their phones. If your website isn’t mobile-friendly, you’re creating a frustrating barrier between you and potential clients.

How to strengthen this:

  • Ensure your site is fully responsive across all screen sizes.
  • Test for speed, functionality, and ease of navigation.
  • Make calls-to-action prominent and easy to tap.

Convenience in browsing translates directly to higher engagement.

Complicated Navigation

A confusing or overly busy website layout can make it difficult for couples to find what they need, undermining their willingness to stay engaged.

How to strengthen this:

  • Keep navigation simple, with a clearly labelled/structured menu.
  • Organise content logically and use headings that guide the reader.
  • Include a search function for quicker access.

This principle applies equally to your brochures. A cluttered, text-heavy brochure overwhelms couples. Present information clearly and with visual breathing space to guide them naturally toward the next step: booking a showround.

Lack of Calls-to-Action

Every website should lead couples somewhere—yet too many stop short of asking for the next step. Without clear calls-to-action, opportunities are missed.

How to strengthen this:

  • Place CTAs consistently across your site, such as “Book a Tour” or “Request a Brochure.”
  • Use design elements that make these actions visible and appealing.
  • Ensure the language is warm, confident, and invitational.

A clear next step turns browsing into genuine engagement.

Underusing Social Media

Your social platforms showcase the most current and authentic representation of your venue. If they’re not integrated into your site, couples miss a valuable opportunity to connect with you further.

How to strengthen this:

  • Embed social media feeds or add clear buttons to encourage following.
  • Keep your profiles active with real wedding stories, behind-the-scenes moments, and updates.
  • Highlight user-generated content to showcase your venue in action.

Social integration adds depth and immediacy to your digital presence.

Final thoughts

Your website is your virtual front door. It should be as welcoming, informative, and inspiring as the experience couples will have when they step into your venue. By addressing common missteps—weak visuals, missing details, confusing navigation, and lack of inclusivity—you create a seamless journey that builds trust and encourages couples to move forward with confidence.

Ultimately, your website isn’t just about presenting your venue; it’s about reflecting the quality of service and care that couples can expect to experience on their wedding day. Do that well, and you’ll not only capture attention—you’ll convert it into bookings.

Tags: Marketing Tips, The Rebrand + Website Series
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Meet the author
Emma Hla
Emma is the founder & curator of these award-winning pages. Passionate about venues, interiors and a good Whiskey Sour. You'll also find Emma working as a Creative Director consulting for wedding venues around the UK.
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